General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in South Africa to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: SARS

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

• Aramex DDP: (Delivered Duties Paid) service is now available for shipments to South Africa. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding Aramex orders, please contact the Aramex call center at +27 11 390 3002 or email at [email protected].

• DHL:You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at +27 860-345-000

• UPS: You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

For shipping related inquiries regarding UPS orders, please contact the UPS Customer Service at +27 11 9229200 or email at [email protected].

• FedEx: For shipping related inquiries regarding FedEx orders, please contact the FedEx call center at 08000 33339 or email at [email protected]

Contact Us

Click here to get connected with iHerb's customer service.