General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: Federal Ministry of Finance, Taxation and Customs Union.

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

Starting July 1st 2021, the EU ended the low-value consignment relief for shipments equal to or less than €22 for goods to the EU from outside the EU based on arrival date. From July 1st 2021, based on the order date, iHerb is registered in the Import-One-Stop-Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150.

• Hermes: Duties, Taxes, and Fees Prepaid. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.

All orders shipped by this carrier are cleared in the Netherlands and will be subject to import and tax regulations of the Netherlands.

For shipping related inquiries regarding Hermes orders, please contact the Hermes Customer Service at https://www.myhermes.de/service/fragen/.

• DPD: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.

  All orders shipped by this carrier are cleared in the Netherlands and will be subject to import and tax regulations of the Netherlands.

  For shipping related inquiries regarding DPD orders, please call: +49 6021 8430 for in country customer service.

Restrictions

At iHerb, we respect the rules and regulations of German government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Germany: Fish oil, 5-HTP (5-Hydroxytryptofaan), DHEA (Dehydroepiandrosterone), Hoodia, Kava Kava (Piper Methysticum), Melatonin (N-acetyl-5-methoxy tryptamine), Acetylcysteine (N-acetyl cysteine) 1,000 mg, Progesterone, Yohimbe (Yohimbine), other hormones such as DHEA and Melatonin, whey protein, honey, meat and milk products, and quantities larger than 2kg of powdered infant milk or infant food, Ghee, Medicaments, Organic products.

Contact Us

Click here to get connected with iHerb's customer service.