Shipments arriving in Switzerland will be imposed with VAT (Value Added Tax) due to the government's regulation. The VAT will be collected at the time of checkout for customs clearance purpose. Please click to visit the government's official website for more information on the new VAT.

General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

• Swiss Post: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding Swiss Post orders, please contact the Swiss Post Customer Service at +41 842 880 088.

• DPD: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding DPD orders, please contact the DPD Customer Service at https://www.dpd.com/ch/en/support/contact/

• DHL Express: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery

For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 0848 711 711 .

Restrictions

At iHerb, we respect the rules and regulations of each government and do our best to block prohibited products from our site. However, the regulations can change frequently, and therefore we strongly recommend customers conduct due diligence to ensure the products that you are importing are permitted in your country. See also iHerb’s Terms of Use.

Contact Us

Click here to get connected with iHerb's customer service.