General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

Import VAT Information

• VAT: A standard 17% VAT applies to all commercial imports, regardless of the order value.
• Customs Duty: Customs duty (rates vary by commodity) may apply to shipments exceeding the duty threshold of 300 BAM (approx. $165 USD).
• Multi-Order Consolidation: If multiple shipments for the same individual arrive on the same day, customs may group them together. If the combined value exceeds 300 BAM, the total value of all shipments will be subject to customs duty.

For information about customs, import duties, etc., visit: Indirect Taxation Authority of Bosnia and Herzegovina

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

• UPS: For shipping related inquiries regarding UPS Express orders, please contact the UPS Express Customer Service at 387 33 788160.
• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at 387 33 774000.
• FedEx: For shipping-related inquiries, please contact FedEx at https://www.fedex.com/en-ba/customer-support.html.

Restrictions

At iHerb, we respect the rules and regulations of each government and do our best to block prohibited products from our site. However, the regulations can change frequently, and therefore we strongly recommend customers conduct due diligence to ensure the products that you are importing are permitted in your country. See also iHerb’s Terms of Use.

Contact Us

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